Terms of Service

By accessing or using the Real Deal Pro platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including but not limited to real estate professionals, clients, and third-party integrators.

Account Creation

• • You must be at least 18 years old to use this Service
• • You must provide accurate and complete registration information
• • You are responsible for maintaining the security of your account credentials
• • You must notify us immediately of any unauthorized access to your account

Account Types

Real Deal Pro supports the following plan/account types. Every new account starts with a 14-day free trial of the full software (no credit card) as an Independent user — you do not choose a plan or account type at signup. You choose a paid plan later, at any time, by upgrading.

• • Independent Agent: Licensed real estate professionals operating with their own brokerage
• • Team Leader: Managing broker or team leader with team management capabilities
• • Team Member: Agents operating under a team leader with limited administrative access

Subscription Billing

Real Deal is offered on a paid subscription basis. You may select a monthly or annual plan at the price disclosed at checkout. Subscription fees are charged in advance to the payment method you have on file at the start of each billing period and are denominated in U.S. dollars unless otherwise stated.

Free Trials

New accounts begin with a 14-day free trial of the full software. Free trials do not require a credit card and do not convert into a paid subscription; we do not charge you at the end of a trial, and there is nothing to cancel to avoid a charge — you are only billed if you affirmatively choose a paid plan. At the end of the trial period, your account moves to our Free plan, which has reduced limits (currently up to 3 active deals and 100 clients, single user), and you keep access to the data you created during the trial. If your trial included multiple team seats, editing is paused at the end of the trial until a paid team plan is selected, because the Free plan is a single seat; your data remains accessible to view. Only one free trial is permitted per person and per company; we may decline service or revoke trial access if we detect abuse of the trial system (for example, repeated sign-ups using different email addresses to extend a free trial).

Auto-Renewal

Subscriptions automatically renew at the end of each billing period for another period of the same length, at the then-current price for that plan, until cancelled. By subscribing, you authorize us to charge your payment method on file for each renewal until you cancel.

You can review your upcoming renewal date, the amount that will be charged, and the plan that is renewing at any time in Settings → Billing, and you can cancel there before the renewal date so that you are not charged for the next term. Auto-renewal applies to paid subscriptions only; a free trial does not renew into a paid plan, because no payment method is collected for it.

How to Cancel

You can cancel your subscription at any time from Settings → Billing inside the application, or by emailing support@real-deal-pro.com. Cancellation takes effect at the end of the then-current billing period: you will retain full access to the Service through that date and will not be charged again.

Refunds

Except as required by applicable law, subscription fees are non-refundable and we do not issue prorated refunds for unused portions of a billing period. Customers in jurisdictions with mandatory refund or withdrawal rights — including, without limitation, the 14-day cooling-off period under EU consumer-protection law — are entitled to those statutory rights regardless of this policy. To exercise a statutory refund right, contact support@real-deal-pro.com with your account email and the applicable jurisdiction.

Failed Payments

If a renewal payment fails (for example, an expired card or insufficient funds), your account will enter a three (3) day grace period during which we will retry the charge and notify you so you can update your payment method. If the payment still has not succeeded at the end of the grace period, access to the Service will be suspended and the subscription will be cancelled. You may re-subscribe at any time from Settings → Billing.

Disputes and Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer, we may suspend your account pending resolution of the dispute. We encourage you to contact support@real-deal-pro.com first so we can attempt to resolve the issue directly.

Price Changes

We may change subscription prices from time to time. We will provide at least thirty (30) days' advance notice of any price change, by email or in-app notification. Any new price applies starting at your next renewal after the notice period; you may cancel before that renewal if you do not wish to continue at the new price.

You agree not to use the Service to:

• • Violate any applicable laws or regulations
• • Infringe upon the rights of others
• • Upload malicious code or attempt to compromise system security
• • Impersonate another person or entity
• • Engage in fraudulent activities
• • Harvest or collect user information without consent
• • Interfere with the proper functioning of the Service

Service Availability

We strive to maintain high availability but cannot guarantee uninterrupted service. Scheduled maintenance and unexpected outages may occur. We will make reasonable efforts to notify users of planned maintenance in advance.

User Responsibilities

• • Maintain the confidentiality of your account credentials
• • Ensure accuracy of information entered into the system
• • Comply with applicable laws and regulations
• • Backup important data regularly
• • Report security vulnerabilities promptly

Limitation of Liability

Disclaimer of Warranties

Not Legal Advice

You agree to defend, indemnify, and hold harmless Real Deal Pro, Inc. (operator of the Real Deal Pro platform) and its affiliates (including Real Deal Realty, PLLC, a separately licensed Iowa real estate brokerage), and their officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• • Your violation of these Terms of Service
• • Your violation of any third-party rights, including intellectual property or privacy rights
• • Your violation of any applicable laws, rules, or regulations
• • Your use of the Service, including any content you submit or transactions you conduct
• • Any real estate transaction in which you participate using the Service
• • Any misrepresentation or breach of any representation or warranty made by you
• • Your negligence or willful misconduct in connection with the Service

This indemnification obligation will survive the termination of your account and these Terms.

The Service and its original content, features, and functionality are owned by Real Deal Pro, Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of content you upload to the Service, but grant us a license to use, store, and process that content as necessary to provide the Service.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms or applicable law. You may terminate your account at any time from Settings → Account → Delete account or by emailing support@real-deal-pro.com.

Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, limitations of liability, indemnification, and dispute-resolution provisions.

We respect intellectual property rights and will respond to claims of copyright infringement in accordance with the Digital Millennium Copyright Act, 17 U.S.C. §512. If you believe content on the Service infringes a copyright you own or control, please send a written notice to our designated DMCA agent including all the elements required by 17 U.S.C. §512(c)(3):

• (i) a physical or electronic signature of a person authorized to act on behalf of the owner;
• (ii) identification of the copyrighted work claimed to have been infringed;
• (iii) identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material;
• (iv) information reasonably sufficient to permit us to contact you;
• (v) a statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and
• (vi) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict of law provisions. If you reside in a state whose consumer protection law provides that your home state's law applies notwithstanding a contractual choice of law (for example California Civil Code §1751 (CLRA non-waiver) and similar provisions), that state's law governs your consumer rights under these Terms to the extent required by such law.

Informal Resolution First

Before filing any formal dispute, you agree to first contact us at legal@real-deal-pro.com to attempt to resolve the dispute informally. We will make good faith efforts to resolve any dispute within 60 days of receiving your notice.

Binding Arbitration

Your Right to Opt Out (30 Days)

Class Action Waiver

Exceptions

• • Small Claims: Either party may bring an individual action in small claims court if the claim qualifies
• • Injunctive Relief: Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights

Jurisdiction for Non-Arbitrable Claims

For any claims not subject to arbitration, any legal action or proceeding will be brought exclusively in the federal or state courts located in Johnson County, Iowa, and you consent to personal jurisdiction and venue in such courts.

Time Limitation

Any claim or dispute must be filed within one (1) year after the claim arose, or be forever barred, except where applicable law requires a longer period, in which case the shortest period the law permits applies. This limitation applies regardless of the form of action, whether in contract, tort, or otherwise.

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.